FAQs

Top Questions

Why is the brand called Bettery?
The word “Bettery” was conceived to inspire a confident attitude in the face of a common question: “Should I keep things as they are? Or should I keep improving them?” “Bettery” inspires the latter with a bold Yes.

Account

How do I register?
It is as easy as heading over to the sign-up Bettery page (here).
I have received the wrong Bettery product. What should I do?
We are very sorry to hear that you have received the wrong Bettery product, but we can help! Please send us an email to orders@betterylife.com mentioning the following: Incorrect product received The product intended to receive Order Number Afterwards, one of our team members will contact you within 48 hours.
I have received a damaged Bettery product. What should I do?
We are very sorry to hear that you have received a damaged Bettery product, but we can help! Please send us an email to orders@betterylife.com mentioning the following: Damaged product received Picture of the damaged product Order Number Afterwards, one of our team members will contact you within 48 hours.
There is a product missing from my Bettery order. What should I do?
We are very sorry to hear that a product was missing from your Bettery order, but we can help! Please send us an email to orders@betterylife.com mentioning the following: Product missing Order Number Afterwards, one of our team members will contact you within 48 hours.
The Bettery product I want is out of stock. When can I order it?
Please accept our apologies for this inconvenience. To be the first to know when the product is available, please click on the “let me know when the product is available by email” button.
What should I do if I have not received my Bettery order?
We are very sorry to hear that your order has not arrived yet. Before sending an email to orders@betterylife.com please check that you have provided us with the correct delivery address. If your delivery address is correct and the delivery time has exceeded, please do not hesitate to contact us and we will reply within 48 hours.
Where do I apply my Bettery promo code?
To use a Bettery promotional code, enter it in the "Add a promo code" box before confirming your shopping cart and entering your delivery address. The value of the offer linked to this code will be automatically deducted.
Can I use more than one promo code?
Sorry, only one discount at a time can be applied to a single order.

Conditions

Where can I find your Terms and Conditions?
You can find Bettery’s Terms and Conditions here (here). If your question is not answered in this document, please contact us through info@betterylife.com.
What is your Delivery and Return Policy?
You can find the Delivery and Return Policy here (here). If your question is not answered in this document, please contact us through info@betterylife.com

Nutrition

Can a high protein intake be harmful?
Currently, there is no evidence to support that a high protein diet by it self can cause kidney disease or any other health issues, in healthy individuals.
Where can I find the nutritional profile for the products?
Nutritional information is displayed on each product page on our website. Simply click on the specific product you want for more information.
Can Bettery products help me lose weight?
Protein can be a great aid in a weight loss process. Not only as it provides all the essential amino acids that the human body needs, but also because it is the nutrient that consumes more energy to be digested, promotes satiety (decreased appetite), and helps you to preserve muscle while losing fat. The right supplementation before and after a workout can facilitate the achievement of your daily nutritional requirements and thus, your goals. To find out which Bettery products better suit your goals, we have compiled a quiz (here) with only 7 questions to offer you guided counseling on the best nutritional solutions for you.
Can Bettery products help me gain muscle mass?
Studies have shown that following a high-protein diet, while consuming more energy than that which you are spending can help you gain weight and muscle, while minimally increasing fat. The right supplementation before and after a workout can facilitate the achievement of your daily nutritional requirements and thus, your goals. To find out which Bettery products better suit your goals, we have compiled a quiz (here) with only 7 questions to provide you with guided counseling on the best nutritional solutions for you.
Are Bettery products plant-based?
All Bettery products are 100% plant-based.
Are Bettery products GMO-free?
All Bettery products are 100% GMO-free.
Do Bettery products contain allergens?
Product allergens are displayed on each product page on our website. Simply click on the product you want for more information.
Are Bettery products safe for pregnant women, nursing mothers, or children?
Bettery supplements have not been tested for safety in pregnant women, nursing mothers, or children. Therefore, unless otherwise recommended by a healthcare provider, we do not recommend the use of any supplement in these groups of individuals.

Products

What are the right products for me?
We have compiled a quiz (aquí) with only 7 questions to offer you guided counseling on the best nutritional solutions for you.
Can I prepare the powder mix drinks in advance?
Due to some components being highly sensitive and reactive, which makes them prone to oxidation, we recommend preparing the powder mix drinks closer to the time of consumption, so you are able to get the full effect of the product.
Can I take more than what is recommended on the label?
Since all our products are tested within the recommended dose in the packaging, we do not recommend taking more than what is suggested on the label.
How do I store my opened containers?
Store in a cool, dry place far from direct heat sources and moisture.
Can I prepare a Bettery POD using a different water temperature than recommended (cold vs hot or hot vs cold)?
We do not recommend this approach, since Bettery PODs have been tested under the temperature indicated on the packaging to achieve perfect dissolution and flavor.
Is it OK to take Bettery products if I am taking medications?
Please consult your physician before using our products if you are taking medication.

Others

Why does Bettery not use sustainable packaging?
At Bettery, we look for better everyday performances that make us go a bit further every step of the way. Ultimately, towards a better world. Therefore, we are committed to making packaging more sustainable and we are already working towards its development. But first we had to prioritize the milestones of our roadmap- guaranteeing a top-quality product by using the best ingredients. As soon as we have developed sustainable packaging, we will let you know.
My question is not answered on this FAQ. Who can I talk to?
If your question is not answered on this FAQ, you can contact us through info@betterylife.com.