Refund policy

Refund Policy

  1. Without prejudice to the provisions of the General Conditions regarding Product Warranty, Bettery will accept the return of any Product(s) purchased at the Online Store, provided that they are in the same conditions in which they were delivered, in perfect conditions of conservation and use, have not been damaged or in any way consumed or tried, do not show signs of use/consumption, if they are totally sealed at the place of opening, with complete original packaging.

  2. Under the terms of the preceding paragraph, You have the right to return the Product(s) without having to indicate the reason, within 72 hours from the day on which You or a third party indicated by You, with the exception of the carrier, acquires physical possession of the Product(s), and Bettery shall bear any processing and shipping costs of the Product(s) that You have incurred as a result of the return.

  3. For the exercise of the right to return, You must contact Bettery using the elements indicated in Clause B, paragraph 1, indicating the data mentioned in paragraph 4 of said Clause and delivering the purchase invoice for the Product(s).

  4. Bettery reserves the right to refuse Your return of any Product, as well as the refund of amounts paid, if it finds that the Product(s) returned is/are not in the exact conditions described in paragraph 1 of this Clause.

  5. The Product(s) returned in breach of paragraph 1 of this Clause shall be returned and delivered to the address indicated by You for its/their shipping.

  6. Upon verification by Bettery of the status of the Product(s) whose return was requested under paragraph 1 of this Clause, the amounts corresponding to the Product(s) returned shall be refunded through the same payment method that You have used in the original transaction.

  7. Bettery shall not be liable for the Product(s) that You may send without previous and timely communication, through the means indicated for this purpose, of the right of return granted.